Refund & Return Policy

We want you to love your purchase. If for any reason you don’t, here’s how our return and refund process works:

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1. Eligibility for Returns

• Items must be unused, in original condition, with tags, dust bag, and packaging.

• Return requests must be made within 14 days of delivery.

• After 14 days, items are only covered under our Restore & Repair Warranty (no returns/refunds).

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2. Full Price Items

• ✅ Eligible for refunds or exchanges.

• ✅ FREE return shipping included.

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3. Sale Items

• Eligible for store credit only (minus a $16 return shipping fee).

• ❌ Not eligible for refunds.

• Final Sale: Items discounted by 40% or more (including “50% OFF Flash Sales”) cannot be returned or exchanged.

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4. Refunds

• Once we receive and inspect your return, we’ll notify you if it’s approved.

• Refunds are processed to your original payment method within up to 14 days (timing depends on your bank/credit card).

• Items missing original packaging, dust bag, or accessories will not be approved.

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5. Exchanges

• Damaged or faulty items can be exchanged within 14 days of delivery.

• Please contact us via LIVE CHAT to begin the process.

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6. Return Shipping

• Full Price Items: Free return label provided.

• Sale Items: Return shipping fee ($16) deducted from store credit.

• International Returns: Customers are responsible for return shipping costs.

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8. Delivery & Shipping Info

• USA: 3–6 business days (free), or 2–3 business days (expedited for a fee).

• Australia: 5–8 business days.

• International: Delivery times vary and may be subject to customs, taxes, or duties (responsibility of recipient).

If a parcel is not collected and returned to us, a $30 re-dispatch fee applies.

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🌱 A Note on Sustainability

We encourage you to reach out via LIVE CHAT before purchasing with any questions. Reducing unnecessary returns helps us minimize waste and emissions.

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👉 How to start a return or exchange:
Contact us via LIVE CHAT and we’ll guide you step by step.